Stay healthy
High standards of cleanliness and hygiene have been an important part of our everyday hotel life, and not just since coronavirus. But special times naturally require special measures. We have adapted to this in order to give our guests the highest possible level of safety and a good holiday feeling.
We want our guests to relax and feel completely at ease. This includes the good and safe feeling of being able to move around carefree in all areas of the hotel. Hygiene in the rooms and public areas has therefore been further optimised to a high level throughout the hotel in consultation with hygiene experts. All hotel employees, suppliers and partners are prepared for the highest possible standards of cleanliness. And, of course, we are constantly adapting our hygiene measures to the latest official requirements.
Our hygiene standards: Picobello!
So that you feel completely comfortable and safe on your next holiday with us, here is an overview of the current measures:
The entry rules regarding corona prevention have been lifted as of 05.03.2022. To continue to protect everyone’s health, we recommend the following measures:
Hygiene:
- No shaking hands and no “kissing and kissing”
- Wash and sanitise your hands regularly (30 seconds) – sanitiser is available in the guest rooms and all public areas of the hotel
- Do not touch your face
- Observe coughing and sneezing etiquette (crook of arm or handkerchief).
- If you have symptoms before travelling, please stay at home.
- If you have symptoms, stay in your room, inform hotel staff and call the coronavirus hotline 1450 if necessary.
Recommendations for even more safety:</strong
- Contactless payment by card
- Use the stairs instead of the lift
- Use the lift only with people from your own household.
- Use of your own toilet in the hotel room instead of the public hotel toilets.
Additional safety measures of the hotel
Option for contactless check-in: Two days before arrival, all guests will receive an email with a link to the digital registration form, which can be completed and returned in advance to shorten the check-in process. On arrival, the guest simply collects the freshly sanitised room card from reception.
All rooms, high-contact surfaces such as door handles, handrails, lift buttons, tables and seats, frequently touched objects such as menus, pens, etc. as well as facilities with high contact frequency are cleaned and disinfected several times a day.
Our hotels have been awarded the Hagleitner Disinfection Certificate 2021, which means that our establishments are cleaned and disinfected using tested and certified products.
Our employees undergo regular Corona tests.
Air purification to minimise virus-laden aerosols with new ventilation units and regular mechanical ventilation
Contactless temperature measurement at reception on request
Other good to know
Place enough: At the SEPP loft, we naturally ensure that the specified distances are maintained. SEPP guests can also enjoy their meals in the EDER or in the TOM Almhütte. In the EDER, we can easily fulfil the minimum distance requirements in the restaurants. Thanks to the many parlours and lounges, all our guests will be able to enjoy their usual cosy table atmosphere without any restrictions.
Room Service XL: We are expanding our room service offerings and will be happy to spoil you with culinary delights in your room. All menus are available online on your mobile phone or tablet with a QR code.
Super breakfast: The SEPP brunch is served from the live cooking station. Of course, we attach particular importance to social distancing and hygiene. We are also happy to serve breakfast on the terrace, in your own room or in the pool as an exSEPPtional floating breakfast. Breakfast on the mountain pasture? Also possible! Get in the gondola and off you go!
Picobello: Our extraordinary sanitising bottles are available for you in the rooms free of charge. Eau de Disinfection is also available on the tables and in the public areas. By the way: The stylish disinfection line was created in cooperation with the regional distillery Grünegg from Dienten. The various fragrances in stylish bottles can also be purchased at reception, in the Maria & Josef village shop and in the online shop.
Well-being factor: All our pool and wellness facilities are open for you. We kindly ask you to take the restrictions on the number of people into account.
Together: To protect our guests, partners, suppliers and the team, official health tests are carried out on employees on an ongoing basis. All surfaces and points of contact are cleaned and sanitised several times a day to ensure the best possible hygiene protection.
Enjoying together: We are wholeheartedly and wholeheartedly committed to our conviction of offering the highest quality for a truly unique holiday experience and look forward to inspiring you with us.
Keep your distance: With a little consideration for each other, the relaxing mountains, the fresh air, the sporting ambitions, the good-humoured people and the hygiene measures offer ideal conditions for a wonderful, healthy holiday.

